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The Kinetix Results-Driven ServiceSM
The Kinetix Results-Driven service delivers the best possible value in IT outsourcing. All of the following is included for one low monthly fee. This language is almost word for word what's in our contracts. No bait and switch here!
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 Personal Computer and End User Support
You will receive all labor related to maintaining a Microsoft Windows computer operating system, any programs included in the operating system, Microsoft Office products, and Kinetix approved virus detection software. Kinetix will even coordinate or provide service related to any third party software for which you maintain a separate support agreement.
Server Support
You will receive all labor related to maintaining a Microsoft Windows Server operating system, any programs included in the operating system, Microsoft SQL Server products, Microsoft Exchange products, Kinetix approved backup software, and Kinetix approved virus detection software. Kinetix will even coordinate or provide service related to any third party software for which you maintain a separate support agreement.
Network Equipment Support
You will receive all labor related to maintaining configuration, logging (if possible and appropriate), and monitoring of network equipment, including routers, firewalls, switches, filters, and other equipment use to move, monitor, or intentionally effect Ethernet traffic on your local area network. Also included is coordinating with your Internet service provider to maintain proper configuration of Internet equipment at your office. Kinetix will even coordinate or provide service related to any network equipment installed on your local area network for which you maintain a separate support agreement.
Mobile Device Support
You will receive all labor related to maintaining a Microsoft Windows Mobile device associated with a supported personal computer. Kinetix will even coordinate or provide service related to any mobile devices, (e.g. Blackberry), for which you maintain a separate support agreement
Management Support
You will receive periodic meetings with your senior management to aid in purchasing decisions, vendor management, policy creation, and technology strategies.
Local Backup Services
You will receive all labor related to creating, maintaining and testing backup copies of user files on your PCs and servers to a device located on the your local area network. In some cases, you may be charged an hourly rate for labor related to the restoration of data.
Offsite Backup Services
You will receive all labor related to creating, maintaining and testing backup copies of user files on your PCs and servers to Kinetix’s remote backup systems. The costs are extra for this service depending on how much data you store. You may also be required to upgrade your Internet access bandwidth or network equipment. In some cases, you may be charged an hourly rate for labor related to the restoration of data.
Qualify for the Kinetix Virtual Server-Room!
Kinetix provides a solution to the expensive but seemingly necessary problem of having a big server in your office. We can provide a server to you that runs on our hardware at our data center. Our data center is more secure, more reliable, faster, and has less chance of downtime than any office environment, and you won’t need to buy or upgrade a single piece of server hardware again. This service is offered exclusively to our Zero Downtime Plan members.
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The Benefits Are Obvious
- You will avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.
- You will experience faster performance, fewer glitches and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
- You will feel as though you have an in-house IT department- without the costs. As a network maintenance customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or questions.
- You will receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do. Under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
- You will eliminate trip fees and receive faster response to your problems. Thanks to your remote monitoring and maintenance software, we will have the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office the same day.
- You will be able to budget for network support just like rent or insurances. Wouldn't it be nice to avoid unexpected costs for fixing or restoring your network? Now you can.
- You will sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But thanks to your 24/7/365 monitoring and on-going maintenance, you’ll have state-of-the-art protection from hackers.
- You will safeguard your data. The data on the hard disk is always more important than the hardware that stores it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
- You will stop annoying spam, pop-ups, and spyware from taking over your computer and you network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
- You will gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to you network security and reliability is handled so you don’t have to worry about it.
"Count me in Rodger!"
"I can't wait to have Kinetix Zero Downtime services reducing my costs and increasing the performance of my business! I can already imagine how happier and more productive the employees will be when they can call you to fix every little thing wrong with their computers. With no extra charges!"
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"How do I know you guys are the real deal?"
"This outsourcing sounds like exactly what my business needs. But I've had bad experiences with IT consultants in the past. How do I know you guys know what you're doing?"
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