Do organizations benefit from fixing their own inevitable computer problems? Is technology simpler today than it was ten years ago? Do your employees completely trust their technology tools? Are you getting what you expect from your technology investments? Do people dwell on the costs before calling for IT support? Would your company be more productive if everyone grew to expect server uptime and not server downtime?
I founded Kinetix to solve an issue everyone in the IT world understands, which has never been met consistently, easily and exhaustively. Today, every business seriously depends on technology, and technology has only gotten more and more complex as time goes on. The one person IT department is no longer viable and companies are increasingly outsourcing their IT needs to technology service providers. But are these service providers truly business partners? Are they penalized when the system they built has unexpected downtime? I think there is a tremendous market opportunity for a new breed of results-driven technology service provider to drive infrastructure uptime and dependability by sharing the risk of downtime with their clients. It's amazing how solid your company IT systems get when the technology service provider must pay to fix any problems. My years of experience in this industry have taught me that the typical consultant/client relationship is exactly backwards. IT consultants in the 21st century must precisely align their interests with their clients. Be a real partner with the client and truly share the risks and the financial pain of downtime.
I've worked solely in Information Technology for almost twenty
years. Prior to founding Kinetix I had the privilege of being VP
of Technology for a global enterprise software company. Modern hardware,
software and networks are extremely complex, but also very mature.
I discovered that many times before a failure event there was some
warning of the imminent doom. Further investigation showed
that over 80% of all our unexpected computer downtime was preventable.
80%! I was galvanized into action.
After years of research and trial and error, we have built the system to mitigate that 80% of downtime. A system designed to manage thousands of PCs and we have the people and processes to make it work smoothly.
However, we don't have to rely on our intellectual property, our
differentiator is our internal people systems, the way we collaborate,
keep each other honest, and execute. We understand that our customers
can leave any day, and go somewhere else, therefore every employee
at Kinetix is paid on customer success. We insist on customer success.
We believe we can create a new world where businesses can unconditionally
trust each other. A world where "no questions asked" Money
Back Guarantees are common place and the only thing that matters
is if there is a good fit between the service and the need.
Finally, we feel confident that we can provide long term value for you, and in the process, because of greater trust in the corporate tools and lower stress levels, we feel confident we can make the office more productive and a better place to be.
Rodger D. Keesee, Kinetix President and Founder
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I
think there is a tremendous market opportunity for IT consultants
to drive computer uptime and dependability by sharing
the risk of downtime with their clients.